TigerConnect Operator Console

Retire Legacy Switchboards & Modernize Your Contact Center

  • Boost operator efficiency with AI-powered actions that simplify call handling
  • Streamline code activation using scripted, fully integrated workflows
  • Reduce IT burden and gain remote operator flexibility with cloud-native design
  • Consolidate secure messaging and call scheduling tools with a single platform
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Benefits

Features

Case Studies

Resources

FAQs

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TigerConnect Operator Console integrates with Cisco Webex Contact Center, so it can be effortlessly integrated across different EHR, scheduling, secure messaging, and telephony systems.

View Our Cisco Webex App Hub Listing
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TigerConnect Operator Console integrates with Cisco Webex Contact Center, so it can be effortlessly integrated across different EHR, scheduling, secure messaging, and telephony systems.

View Our Cisco Webex App Hub Listing
webexapphub black

TigerConnect Operator Console integrates with Cisco Webex Contact Center, so it can be effortlessly integrated across different EHR, scheduling, secure messaging, and telephony systems, allowing operators to:

  • Centralize calls, code events, and facility alarms in one screen
  • View live call queues and real time critical event status
  • Execute scripted workflows for consistent emergency response
  • Coordinate across departments using integrated voice, messaging, and alerts
View Our Cisco Webex App Hub Listing

Benefits

The Modern Foundation for Hospital Contact Centers

Drive operational efficiency, elevate patient experiences, and reduce IT complexity.

  • Cloud Modernization

    Eliminate hardware costs, maintenance burdens, and downtime with a reliable, cloud-native platform. Reduce turnover and expand talent pool by allowing operators to work from anywhere.

  • AI-Powered
    Efficiency

    Enhance operator decision-making with AI-powered agent assist for intelligent call routing
    and context-aware recommendations. Get next-best-action guidance during high-pressure situations, helping operators respond quickly and appropriately in every situation.

  • Seamless Integration

    Purpose-built for Cisco Webex Contact Center and able to effortlessly integrate across your EHR, scheduling, secure messaging, and telephony systems via TigerConnect’s intelligent workflow orchestration layer, CareConduit.

  • Unified
    Platform

    Reduce vendors costs with TigerConnect’s next-generation platform that includes industry-leading secure messaging and physician scheduling capabilities — with many additional solutions to meet your needs as they grow.

Reduction in
operator workload

Improvement to
first-call resolutions

Faster call
handling times

40%

Reduction in
operator workload

30%

Improvement to
first-call resolutions

25%

Faster call
handling times

FEATURES

The Smart Hospital Switchboard

Easy-to-use, AI-powered features that reduce manual work and unlock operator productivity.

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Operator Console Advanced Call Handling 1
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Operator Console Emergency Code Activation
Operator Console AI Assist
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Case Studies

Why Consider TigerConnect?

More than 7,000 healthcare organizations trust TigerConnect

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    “The operator console is a critical but often overlooked part of hospital infrastructure. The industry needs modern, fully integrated solutions that enable faster communication and stronger coordination. This new console represents a meaningful step toward more reliable operations and an improved experience for both staff and patients.”

    Chris Harper
    Director of Technology at Lake Regional Health System

Physician Scheduling Products
Products

Maximize your care team productivity with the TigerConnect portfolio.  

Physician Scheduling Workflows
Workflows

Streamline clinical workflows throughout the patient journey. 

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Ready to See More?

See how TigerConnect helps 7,000+ healthcare organizations collaborate seamlessly across the hall or across the health system.

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ClinicalCommunicationandCollaboration MostImplementable Total
ClinicalCommunicationandCollaboration MomentumLeader Leader
HIPAACompliantMessaging EasiestSetup Small Business EaseOfSetup
PatientEngagement HighPerformer HighPerformer
ClinicalCommunicationandCollaboration BestMeetsRequirements MeetsRequirements
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Frequently Asked Questions

Your questions about TigerConnect Operator Console, answered.

TigerConnect Operator Console integrates with Cisco Webex Contact Center. Check out our listing on the Cisco Webex App Hub here: https://apphub.webex.com/applications/tigerconnect-operator-console-tigerconnect.

TigerConnect Operator Console integrates with common on-call scheduling solutions, including Amion and QGenda, and is able to integrate with any WCTP-enabled communication platform.

Yes, TigerConnect Operator Console is a cloud-native, SaaS solution. For hospitals using an on-premise, legacy operator console, TigerConnect’s cloud-native architecture offers improved system reliability, remote flexibility for operators, and lower costs through elimination of maintenance contracts.

TigerConnect cloud-native operator console offers a modern alternative to legacy solutions. With advanced capabilities and complementary, industry-leading solutions in Clinical Collaboration and Physician Scheduling, TigerConnect offers the most comprehensive platform for hospitals looking to transform their care coordination infrastructure.